European backers, Reward tiers, Duty and Tax hassle

[SDX]

Nice, now I'm going physical - box it is.

[The_A_Drain]

This is a pretty important issue, I understand I may get stung for tax here in the UK on import but if It's declared as the full amount I pledged that's going to be $200 in tax plus a charge for the privilege.

edit: Just saw the official response, thanks so much for the clarification

[Jonigigolo]

I backed the project and then I thought about importation duty and taxes. I'm from spain and I backed the game with 65$, that is, 50$ plus 15$ for international shipping, but then I read this post. In my country, all the products which are declared to cost more than 22 EUR (29$ as for today, with shipping costs included) and go through customs must pay taxes, so it will increase the total cost of the product. As I have read some comments before, this is going to be solved. As far as I know, the packets which are more likely to be retained in customs, are the ones which comes on transport agencies like DHL or UPS, so I think it would be necessary to send the game through standard posting, like USPS...

[Jonigigolo]

Please, I would like to know an official answer to this thread, because I want to up my pledge but I am not going to pay nearly the double for duty and taxes!

[Brother None]

Please, I would like to know an official answer to this thread, because I want to up my pledge but I am not going to pay nearly the double for duty and taxes!

I don't understand your question. The official answer has already been given. Products will be shipped with the value of the contents. The big box will be shipped at a value of $25.

[Shaewaros]

This international shipping is new to us too. Last time we shipped physical goods internationally we were at Interplay and we had distribution offices in every major territory. Now our distribution department is Brian and I, sitting in Newport. Oh, the joys of being a small developer...

Or plans are developing, so nothing is set in stone. Feel free to help us solve this.

What we were thinking is that our invoice and customs forms have very little to do with the amount of money actually pledged. It is based on the value we put on the item shipped.

For example, if you pledged $50 for the Box version, you get a list of stuff. Boxed version, digital version, digital soundtrack, digital art book, and the Novella. The only thing we are shipping you is the Boxed game. We would put a customs value of $25 on that. The other $25 is for the digital items you will download. No where on our forms will the other items or your $50 spent be used.

We think this is fair, and legal, if someone has a better solution, let us know.

Thank you for recognizing this problem - I think the solution is also a really good one. This really makes it easier for all of us Finnish fans to pledge for a boxed version. Also, thanks Imhotep for bringing up this issue!

[Jonigigolo]

Please, I would like to know an official answer to this thread, because I want to up my pledge but I am not going to pay nearly the double for duty and taxes!

I don't understand your question. The official answer has already been given. Products will be shipped with the value of the contents. The big box will be shipped at a value of $25.

Thanks! I have just upped my pledge from $65 to $115

[Brother None]

I don't understand your question. The official answer has already been given. Products will be shipped with the value of the contents. The big box will be shipped at a value of $25.

Thanks! I have just upped my pledge from $65 to $115 [/quote]

Note I said big box is shipped as valued at $25. I don't know what the valuation of the CE will be, when shipped.

[Jonigigolo]

I don't understand your question. The official answer has already been given. Products will be shipped with the value of the contents. The big box will be shipped at a value of $25.

Thanks! I have just upped my pledge from $65 to $115

Note I said big box is shipped as valued at $25. I don't know what the valuation of the CE will be, when shipped.[/quote]

Well I hope it will be a similar price, since the contents are very similar, it only changes the box, so they can declare it with a similar price... An official answer would be necessary about this, though...
Thanks for the clarification!

[Kris]

Hello,
i have also have a question regarding the 50$/65$ box.
I really want to buy it, but i think at the time, the game ships, my address will have changed.
How is this handled?
btw: I live in germany.

[Archon360]

This international shipping is new to us too. Last time we shipped physical goods internationally we were at Interplay and we had distribution offices in every major territory. Now our distribution department is Brian and I, sitting in Newport. Oh, the joys of being a small developer...

Actually, starting at 50$ tier, there is 12 379 backers.
That means at least 12 379 boxes to send all over the world, and the distribution department is actually just 2 guys !?
I'm getting a bit nervous...
I want to trust your experience back then with Interplay, but it will take months ( shipping + international delivery ) after the gold milestone until everybody gets their hands on those boxes. Please, send them with the "caution / fragile" sticker : the trip will be looooong.

Hopefully, we'll have the digital copy to play with

[Tinkerbell]

This international shipping is new to us too. Last time we shipped physical goods internationally we were at Interplay and we had distribution offices in every major territory. Now our distribution department is Brian and I, sitting in Newport. Oh, the joys of being a small developer...

Or plans are developing, so nothing is set in stone. Feel free to help us solve this.

What we were thinking is that our invoice and customs forms have very little to do with the amount of money actually pledged. It is based on the value we put on the item shipped.

For example, if you pledged $50 for the Box version, you get a list of stuff. Boxed version, digital version, digital soundtrack, digital art book, and the Novella. The only thing we are shipping you is the Boxed game. We would put a customs value of $25 on that. The other $25 is for the digital items you will download. No where on our forms will the other items or your $50 spent be used.

We think this is fair, and legal, if someone has a better solution, let us know.

There is something I wanted to say, but forgot and now remembered.

Get yourselves a customs agent to talk to. I had to ship some really expensive stuff back for repairs from Germany to the US and customs law tend to be complicated
In the end I got myself a customs agent, which was a lot cheaper than imagined (In fact per shipping around less than 40 €). I also learned a lot more about customs than I ever wanted... This of course does not directly apply to your situation, but I would really try to find help from a knowledgeable person if I were you.

I would not want to get my stuff confiscated if customs thinks somethng is wrong. Therefore there should be some money for legal advise in the 2 Mio. bucks you hopefully get Maybe you might even need more than a normal customs agent, as your problem may not fit their normal daily work.

Just my 2 cents..

P.S. And the big standard shippers are not really very knowledgeable in that regard, too. I had my share of "fun" with them and customs.

[Dragoon]

You guys at Inxile should talk to Matrix Games.
http://www.matrixgames.com/corporate/

They are a US based wargames developer/publisher.
The mainly distribute their games digitally but for collectors and people that like to have a box on a shelf also offer boxed versions. At first they shipped form the US too, but to avoid the long shipping time, hassle with custom, accommodate European customers and take advantage of the European free trade zone, they opened a EU warehouse and contracted a manufacturer.

Depending on the number of orders it maybe cheaper to either send all orders as whole to a EU warehouse and then have it distributed from there. (No customs inside the trade union. Free trade YAY).
My guess you would save a lot of postage fee if you distribute from EU warehouse to the final recipients instead to mail each box individually from the US. A single crate should ship substantially cheaper than hundredths or even thousands of boxes alone.

Even more efficient would be if you only produce parts of the box contents in the US (cloth map, signed boxes, other stuff) send it to a manufacturer in Europe where then the manual is printed, DVDs and DVD cases are produced, have the box assembled and distributed in a closed deal.

Ask the guys at Matrix games about who they recommend and their experience with this issue.
Considering they are a small studio as well, plus wargames don't have a broad audience, means they produce only small numbers of retail boxes you guys are in a similar situation. You both are in US just on different coasts. They are located on Staten Island. Make it easier to talk each other.

[Tinkerbell]

You guys at Inxile should talk to Matrix Games.
http://www.matrixgames.com/corporate/

[..].

THAT is in fact a pretty neat idea!

[Kris]

Hello,
i have also have a question regarding the 50$/65$ box.
I really want to buy it, but i think at the time, the game ships, my address will have changed.
How is this handled?
btw: I live in germany.

I just gave 65$ anyway and after the payment was done, it said, that they will contact me at the time the game ships, to make sure that the shipping information is still right. I advise you to give that kind of information beforehand, so that no one will hesitate, like i did. Im pretty excited right now, sad, that i have to wait 18 months...
Well do your best, im counting on you inXile!

[vudu]

I'm from Europe and I pledged $15 using my Visa debit card via Amazon Payments (PayPal is not available in my country).
Amazon accepted my billing address, card number and expiration date and set it to charge me on april 17th.

However, it didn't ask me for my validation code (three-digit number on the card) which I need to enter on every other website when I'm buying something.

So what will happen on april 17th? Will it ask me for the code then, or will it say "oh sorry this is not a credit but a debit card, payment is cancelled, ktnxbye"?

[Brother None]

However, it didn't ask me for my validation code (three-digit number on the card) which I need to enter on every other website when I'm buying something.

Amazon never seems to ask for validation codes. Don't ask me why, I've noticed this before, it's odd. It should accept your card fine.

If it bounces, you will get an email from Kickstarter and will have a couple of days to fix your payment info.

[vudu]

Thanks. I contacted my bank and today they responded that Amazon is an authorised service and everything should work fine.

[LBraden]

Well, I just dumped 38 quid on pre-order for this game (USD 55) and honestly, I could not afford it, but dang, I want Wasteland 2 for the middle of this year instead of middle of next year, but I know games take time to make.

Hurry up and make it already, some of us are bored of Fallout series, I am tempted to play Fallout 3 now.

[Roachy]

Hello,

I am unsure if this is the right topic to ask this question so I appologise if I am wrong.

I am considering getting the $1000 pledge with the NPC, weapon or location naming rights.

My question is this,

What form will this take, will it just be like one of the addicts of the den for the NPC, or just a generic gun, or would it be a rare/powerful one? Finally the location, will it be an actual location or just a building/shop.

Thanks

Roachy